Refund Policy

Effective Date: December 3, 2025

At B2B Roofing Sales Inc. ("we", "us", or "our"), we are committed to providing high-quality lead generation and sales support services to commercial roofing contractors. This Refund Policy outlines the terms and conditions regarding refunds, cancellations, and service termination.

1. Subscription-Based Services

Our services operate on a monthly subscription model. Key terms include:

  • Monthly Fee: A fee of $1,750 USD is payable on the 1st day of each month.
  • Service Activation: Lead distribution begins upon receipt of payment. No payment will result in no leads being sent.
  • Service Deliverables: We provide 10–12 verified commercial roofing leads per month as part of our standard service package.

2. Cancellation Policy

Either party may terminate the service agreement with the following conditions:

  • Standard Termination: 30 days' written notice is required to cancel services.
  • Immediate Termination: We reserve the right to terminate the agreement immediately in cases of breach of contract or misconduct.
  • Notice Method: Written notice must be sent via email to [email protected].

3. Refund Eligibility

Due to the nature of our lead generation services, refunds are handled as follows:

  • Mid-Cycle Cancellation: If you provide 30 days' written notice mid-cycle, services will continue through the end of the notice period. No prorated refunds will be issued for partial months once lead delivery has commenced.
  • Non-Refundable Services: Once leads have been delivered, the monthly service fee for that period is non-refundable, as our team has already invested resources in generating and verifying those leads.

4. Commission Structure

In addition to monthly fees, our agreement includes commission-based compensation:

  • Standard Commission: 5% of net revenue for all leads that we provide, payable upon the contractor receiving the initial deposit from the client.

5. Lead Quality Guarantee

We are committed to delivering verified commercial roofing leads. Our guarantee includes:

  • Verification: All leads are verified before delivery to ensure they represent genuine commercial roofing opportunities.
  • Replacement Policy: If a lead is determined to be invalid due to our criteria, we will provide a replacement lead at no additional cost.
  • Reporting Requirements: Invalid leads must be reported within 7 business days of receipt to qualify for replacement.

6. Service Expectations

To ensure mutual success, both parties have responsibilities:

  • Our Commitment: We manage the sales pipeline, schedule client meetings (if needed), provide branded roof assessments, and conduct bi-weekly strategy calls.
  • Contractor Responsibility: Contractors are expected to visit all leads within 7 business days and complete required documentation for each lead.
  • Performance Impact: Failure to follow up on leads in a timely manner may affect future lead allocation and does not entitle the contractor to refunds.

7. Exceptions & Special Circumstances

We understand that exceptional circumstances may arise. The following situations may be considered for refund exceptions:

  • Documented service failures on our part that significantly impacted lead delivery.
  • Force majeure events preventing service delivery.
  • Mutual agreement between both parties to terminate early.

All exception requests must be submitted in writing and will be evaluated on a case-by-case basis.

8. How to Request a Refund

To request a refund or discuss cancellation, please follow these steps:

  1. Submit a written request to [email protected] with the subject line "Refund Request."
  2. Include your company name, service start date, and reason for the refund request.
  3. Allow up to 10 business days for our team to review and respond to your request.
  4. If approved, refunds will be processed within 14 business days to the original payment method.

9. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes are posted constitutes acceptance of the revised policy.

10. Contact Us

If you have any questions about this Refund Policy, please contact us:

B2B Roofing Sales Inc.
7 Westwind Crescent (Unit #214)
NE Calgary, Alberta
Email: [email protected]
Website: https://b2broofingsales.com